FAQ's
Cooper & Gracie Frequently Asked Questions
Shipping & Delivery
When will my order arrive?
U.K. orders dispatch the next working day and usually arrive within 1–2 business days via tracked delivery. U.S. orders arrive within 3–5 business days, and international orders normally take 5–10 days depending on customs and courier schedules. You’ll receive a tracking link once your parcel ships.
Do you offer free shipping?
Yes — free U.K. shipping on orders over £25 and free U.S. shipping on orders over $25. Standard delivery rates apply below those thresholds. Every parcel is packed with recyclable materials and fully tracked for peace of mind.
Where do you ship from?
Most orders ship from our U.K. fulfilment centre. Our core grooming and care ranges are made in Britain, while our Dead Sea collection is manufactured in Israel and finished under U.K. quality control. U.S. orders are fulfilled through our Brooklyn, NY distribution hub.
Can I track my parcel?
Absolutely. All orders include tracking information so you can follow delivery progress from dispatch to arrival.
What if my package doesn’t arrive?
If your tracking hasn’t updated after five working days, email info@cooperandgracie.co.uk (U.K.) or info@cooperandgracie.com (U.S.). We’ll investigate and replace if necessary — no stress, no fuss.
Product Use & Safety
Are Cooper & Gracie products cruelty-free?
Always. Neither we nor our suppliers test on animals — ever. All formulas are tested on willing humans and developed to meet strict cruelty-free standards. Ethical care for pets starts with compassion for all animals.
Can I use your products on my puppy?
Yes. Our formulas are gentle, pH-balanced and suitable for puppies. Many owners start with our Puppy Shampoo containing oat extract and chamomile for calming, natural cleansing.
Are your products safe if my dog licks them?
Yes. Our balms and sprays are lick-safe and made from natural food-grade ingredients such as coconut oil and shea butter. Still, let them absorb for a few minutes for best results.
What if my dog licks the balm off?
It’s safe, but try these tips for better absorption:
- Distract your dog with a toy or treat for 2–5 minutes after application.
- Use a soft cone collar for ~10 minutes if your dog is a persistent licker.
What are paw or nose balms recommended for?
- Dry or cracked paws and noses
- Hyperkeratosis and paw allergies
- Heat, cold, salt or snow protection
- Dry elbows and flaky skin around face, lips or ears
- Natural antibacterial, antifungal & antiviral protection
- General grooming and skin maintenance
How often should I apply balms?
For healing — 3–5 times daily for a week. For maintenance — once a day or a few times per week. Visible improvement is often seen within days.
Can I use Cooper & Gracie products on cats or horses?
Our dog range is specifically formulated for canine pH and skin biology. For safety and efficacy, use species-specific ranges only.
How often should I bathe my dog?
Once a week is ideal for most dogs. After muddy adventures or flea exposure, wash more frequently. Our formulas are gentle enough for regular use and biodegradable, safe to rinse outdoors.
Will the shampoo kill fleas and ticks?
Yes — our natural pest-control shampoos remove fleas, ticks and mites without harsh chemicals. Lather thoroughly, leave for 2–3 minutes, and rinse well. Also treat bedding and surroundings to prevent re-infestation.
Ingredients & Science
Are all your products from the Dead Sea?
No — only our specialist Dead Sea collection is enriched with authentic Dead Sea minerals from Israel. These minerals include magnesium, potassium and calcium to soothe skin and promote natural healing. Our core grooming range is made in Britain using other naturally derived active ingredients and essential oils.
Do your products contain parabens, sulfates or silicones?
No. All Cooper & Gracie formulas are free from parabens, SLS/SLES, silicones and artificial dyes. We use gentle, plant-based cleansers and preservatives instead.
Are your fragrances natural?
Yes. We use natural essential oils like lavender, lemongrass and rosemary to create our signature scents — no synthetic perfumes that can irritate sensitive pets.
Are your products vet-approved?
Yes — our formulas are developed with animal-care chemists and professionals specialising in natural veterinary science.
Do you test for allergies?
Every batch undergoes dermatological testing for sensitivity and stability. For pets with specific allergies, check our ingredient lists or contact us for personalised guidance.
Environment & Ethics
Are Cooper & Gracie products eco-friendly?
Yes. Our formulas are biodegradable and non-toxic; our packaging is recyclable. We continuously refine materials to reduce plastic use and minimise environmental impact.
Do you support animal rescue organisations?
Yes — each purchase supports the Cooper & Gracie Rescue Project, donating products and funds to animal shelters worldwide. Together, we’ve helped thousands of rescued pets.
Is your packaging recyclable?
Yes — all bottles and jars are recyclable and printed with eco-inks on biodegradable labels. Rinse before recycling for best results.
Customer Experience
Do you offer a product guarantee?
Yes — we offer a 100 % satisfaction guarantee and 12-month quality warranty. If you’re not delighted within 90 days, we’ll refund or replace your purchase — no questions asked.
What is the shelf life?
Most products last 12–24 months when stored cool and away from sunlight. Essential oils may deepen in aroma over time — a sign of natural maturation.
Can I return a product?
Yes — contact us within 90 days for return instructions. Once we receive the product, we process your refund promptly.
Do you offer trade or wholesale accounts?
Yes — groomers, retailers and distributors can apply through our Trade Enquiry page for exclusive discounts and launch access.
Do you have a loyalty programme?
Yes. Earn points with every purchase and redeem for discounts and exclusive offers through our Rewards Programme.
Contact Us
How can I contact you?
U.K.: info@cooperandgracie.co.uk | Phone: +44 (0) 1900 837942
U.S.: info@cooperandgracie.com
Where are you based?
U.K. Office: C/O CJM Associates, Floor 2 Lakeside Point, Lakeside Business Park, Walkmill Lane, Cannock, Staffs, WS11 0XE U.K.
U.S. Office: 2263 East 15th Street #3, Brooklyn, NY 11229